Privacy Policy

Effective Date: 1 June 2026

Welcome to Crusino Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crusino.com and use our services in Australia. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: such as your name, date of birth, email address, postal address, phone number, and payment details.
Account Information: username, password, and other registration details.
Usage Data: information about how you use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Transaction Data: details of deposits, withdrawals, bonuses, and bets placed.
Communication Data: correspondence between you and Crusino Casino, including customer support interactions.

2. How We Collect Your Information

We collect information directly from you when you register an account, make a deposit, place bets, or communicate with us. We also collect information automatically through cookies and other tracking technologies when you use our website.

3. Use of Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To process transactions and manage your account.
To communicate with you, including sending important updates, promotional offers, and customer support.
To improve our website, services, and user experience.
To detect, prevent, and address fraud, security breaches, or other illegal activities.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Third-party service providers who assist us in operating our website and services, such as payment processors and IT providers, under strict confidentiality agreements.
Regulatory authorities and law enforcement agencies when required by law or to protect our rights.
Affiliated companies within our group for the purposes described in this policy.

5. International Data Transfers

Your information may be transferred to and processed in countries outside Australia, including countries that may not have the same data protection laws. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable laws.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.

8. Your Rights

Under the Australian Privacy Act 1988 and other applicable laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and regulatory obligations.
Withdraw consent where processing is based on consent.
Object to certain processing activities.
Request data portability where applicable.

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective immediately upon posting with the new effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Crusino Casino Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: Level 10, 123 Casino Street, Sydney, NSW 2000, Australia

Thank you for trusting Crusino Casino with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable gaming experience.