Responsible Gambling at Crusino Casino
At Crusino Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Crusino Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and applicable licensing requirements. We actively promote responsible gambling practices and work to prevent problem gambling, underage gambling, and gambling-related harm across all our services.
Our responsible gambling program is reviewed and updated regularly. This page reflects our current policies as of June 2026.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Chase losses by continuing to gamble after losing
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or restless when not gambling
- Neglect work, family, or personal responsibilities due to gambling
- Lie to friends or family about how much you gamble
- Use gambling as a way to cope with stress, depression, or other problems
- Feel unable to stop or reduce your gambling despite wanting to
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools at Crusino Casino
We provide a range of tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased only after a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and how much you have wagered during your current session. These can be set at intervals of 15, 30, or 60 minutes.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Crusino Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (minimum exclusion periods cannot be reversed early).
To activate self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Account Closure
You may request permanent account closure at any time by contacting our support team. Any remaining balance will be returned to you following standard verification procedures.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.
Visit BetStop at www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).
Crusino Casino is fully integrated with BetStop. If you register with BetStop, your Crusino Casino account will be suspended in accordance with our legal obligations.
Protecting Minors
Crusino Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following free tools are available to Australian families:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in Australia
If you or someone you know is experiencing gambling-related harm, free, confidential support is available 24 hours a day, 7 days a week through the following organisations:
Gambling Help Online
Free counselling and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Telephone and online counselling for men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday–Friday, 9:30am–4:30pm AEST)
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks during gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
Our dedicated responsible gambling support team is available to assist you with any concerns, account restrictions, or self-exclusion requests.
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response Time: We aim to respond to all responsible gambling enquiries within 24 hours.
All responsible gambling requests are treated with the highest level of confidentiality and are handled by trained staff members.
Regulatory Information
Crusino Casino is committed to operating in accordance with applicable Australian laws and regulations governing online gambling. We support the objectives of the Interactive Gambling Act 2001 (Cth) and cooperate fully with the Australian Communications and Media Authority (ACMA).
For information about your rights as an Australian consumer or to report an unlicensed gambling service, visit the ACMA website at www.acma.gov.au.
Last updated: June 2026
